Privacy Policy

IH investment group llc operates this website under the business name Local Garage Door Des Moines, serving Greater Des Moines, Iowa. In this policy, “we,” “us” and “our” refer to that operator.

This policy covers this website, service-request forms, uploaded photos, and communications about those requests. Third-party websites have their own policies. Send privacy and legal inquiries to info@gds-garage-doors.com.

• Information you provide: name, telephone number, email address, service address, city, ZIP code, service requested, messages, and optional photographs. The callback form requires a name and phone number; the full estimate form also requires contact and service-location information.
• Request records: submission time, request status, form type, source page and a request identifier.
• Security information: the submitting connection’s IP address is stored with a request and used with the phone number to limit repeated submissions and prevent abuse. This is separate from the cookie-free visitor analytics described below.
• Campaign information: UTM parameters and a Google click identifier (gclid), when present in the visiting URL, are saved for the browser session and attached to a submitted request.
• Technical information: hosting, maps, font, image and email providers receive the connection or delivery information necessary to supply their services, which can include an IP address, browser information and service logs.

Only upload photos you are entitled to share. Avoid identity documents, payment details, faces, license plates, access codes or unrelated private information. Uploaded files may contain embedded metadata, including location information; this website does not automatically strip all image metadata.

Information is used to respond to inquiries, discuss estimates, arrange requested service, review the reported issue and photos, manage request records, prevent spam, troubleshoot failures and understand website performance and campaign sources.

A submitted request is not a confirmed appointment, service contract or payment. The website does not currently provide an online checkout or collect payment-card details. A request to be contacted about service is not, by itself, permission for unrelated promotional messages.

• Business personnel: authorized staff can access service-request records and private photos to handle your inquiry. Notifications containing your contact details, service location, message and photo count are sent to the business mailbox at info@gds-garage-doors.com.
• Lovable Cloud: supplies hosting, request-record storage, private photo storage and staff authentication. Lovable’s managed email service processes inquiry-notification content and delivery information; the business mailbox provider also processes those emails.
• Google: supplies the interactive Google Maps service-area map and Google Fonts. Loading these features sends requests directly to Google. Google may process connection information and use cookies or similar technologies under its own policies. See Google’s privacy policy.
• Image delivery providers: deliver website photographs and brand images and receive the connection information needed to serve them.
• Legal and security disclosures: information may be disclosed where legally required or necessary to address fraud, protect rights or respond to a security incident.

The website does not implement a customer-data marketplace or advertising-audience export. This statement describes the website’s current functionality; it does not make an unverified claim about separate offline systems or business practices.

This website uses browser storage for functions other than Lovable’s visitor analytics:

• Coupon eligibility: local storage records the first-visit time to maintain the same 48-hour coupon deadline. That timestamp remains until browser storage is cleared; expiration does not automatically remove it or renew the offer.
• Popup dismissal: session storage remembers when you dismiss the coupon popup during that browser session.
• Campaign attribution: session storage keeps UTM parameters and gclid for use with an inquiry during the session.
• Staff access: the authentication service stores staff session credentials in browser storage when staff sign in. Public visitors do not need an account to request service.

You can clear or restrict cookies and site storage in your browser. This can affect coupon timing and staff sign-in, and clearing coupon storage can remove the browser’s record of an earlier visit. Third-party services, including Google Maps, may use their own storage. The site currently has no cookie-choice banner connected to Google Consent Mode.

On the published site, Lovable’s visitor analytics and click tracking are enabled. With no consent banner connected, clicks on buttons and links are recorded for every visitor. Page visits, time on page, page speed and errors are also recorded for every visitor, without cookies and without identifying anyone. The editor preview is not counted.

This analytics records pages visited, where visitors came from, country, browser, operating system, device type, time spent, page-load speed, errors, and clicks on buttons and links. The site also reports application errors, covered by the error reporting above. No additional custom business events are currently sent through Lovable’s event interface.

Lovable’s analytics uses no cookies, stores nothing on the visitor’s device, does not keep IP addresses and does not identify visitors. Detailed data is kept for 90 days and daily summaries for one year.

Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

Google Analytics and Google Ads identifiers are not currently configured in this website, so those measurement tags are not presently loaded. Campaign-parameter storage described above operates independently. If analytics settings or advertising tools change, this policy and any necessary choice mechanisms must be reviewed.

Service inquiries, uploaded photos and stored security information currently have no configured automatic age-based deletion. Records remain until removed by authorized personnel; inquiry copies may also remain in the business mailbox and providers’ backups or logs. The analytics periods above apply only to Lovable analytics, not to customer inquiries.

Retention decisions should take account of the purpose of the inquiry, ongoing service, recordkeeping obligations and legal disputes. Contact us about deletion of information no longer needed. This policy does not promise a fixed deletion schedule that is not implemented.

The site restricts customer-record access to authorized staff, uses private photo storage and validates submissions. No internet transmission or storage system can be guaranteed completely secure. Service providers may process information in the United States or other countries; we do not promise that all processing remains in Iowa.

You can ask about access to your information, correction, deletion or an available copy by emailing info@gds-garage-doors.com with the subject “Privacy request.” Include enough information to locate your inquiry, but do not email identification documents unless a secure verification method has been arranged.

We may need to verify your identity and authority before releasing or changing records. Applicable law determines which rights and deadlines apply, and some records may need to be retained for legal or security reasons. This policy does not limit rights available under applicable law.

If a request is denied, you can reply with the subject “Privacy appeal” and ask for review and an explanation. Where applicable, you may also contact the Iowa Attorney General. Iowa’s consumer-data law has applicability thresholds; listing these request options does not represent that every statutory provision applies to this business.

You may choose not to submit a form and instead contact us by phone or email. Those communications still provide the information you share. The site has no implemented Do Not Track or Global Privacy Control preference handler for its own campaign storage or third-party map requests; do not assume those signals block every site function.

The website is intended for people requesting garage-door services, not for children under 13. Do not knowingly submit a child’s personal information. If you believe a child has provided information, contact us so the record can be reviewed and appropriate action taken.

We do not ask for Social Security numbers, medical records, financial-account credentials or identification documents through these forms.

Updates will be posted here with a revised date. Material changes may require additional notice or choices under applicable law. A policy update does not retroactively create consent to a new use of information.

For privacy, legal or data-handling questions, contact IH investment group llc at info@gds-garage-doors.com. For assistance accessing the website, read our Accessibility Statement.